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Business Insights
Automate the bottom rung and nobody climbs
AI can do your junior's job for less. It cannot become your general manager in five years — and nobody else will either, if nobody starts...
Your next middleman is a machine
AI agents are starting to shop and book on your customers' behalf. Hotels have met this middleman before, and the ones who waited paid to...
You were renting your customers all along
Your website traffic is falling and your rankings haven't moved. The search engine didn't take your customers. It took back the attention...
AI is the renovation, not the asset
Investors are paying real money for accounting firms, trades and property managers that nobody wanted five years ago. They are not buying...
Your buyer is already asking the AI question
You have cleaned the books and spread the customers. The buyer has moved on to a question you have never asked about your own business — ...
Nobody can buy a business that is you
AI has made the one-person business that earns millions a real thing. What nobody mentions is that if the business is you, there is nothi...
Your AI pilot needs a kill date
Nobody in your business would approve a fitout without a payback period and a name next to it. Most AI projects get signed off with neith...
How I write my blogs
I write one of these a week, sometimes two. The writing is the fast part — the order is what does the work.
Spend the hour before you save it
You do not have a speed problem. You have an order problem — and reversing it is the difference between a day that disappears and one you...
Your culture is what you let slide
The values page is not your culture. What you have allowed to happen without comment is, and your team can recite that list from memory.
Losing money is not the same as being wiped out
Founders describe risk in adjectives. The only question that matters is whether the loss is recoverable, and the dollar figure will not a...
Wonderful is a specification, not a compliment
Buffett's most quoted acquisition line is usually read by buyers. Read it from the seller's chair and it becomes a specification for what...