Refund policy
This policy covers what you buy from JZ Official (Black Ants Group Pty Ltd, ABN 77 682 530 801). Everything we sell is digital. Nothing is returned by post. You never need to send anything back, and there is no address to send it to.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Those guarantees apply to digital products. Nothing on this page, on any product page, or in our terms limits, excludes or modifies them.
You do not lose those rights because you have already opened, downloaded, redeemed or worked through what you bought. You do not lose them because the product was discounted. We do not impose a deadline on you for asking.
When something has gone wrong
Contact us if what you bought will not open, will not unlock, does not match how we described it, or is not of acceptable quality. Email johnson@blackantsgroup.com or call +61 413 031 918. Tell us your order number and what happened.
Please contact us as soon as you can, so we can fix it quickly. That is a request, not a condition. Your rights do not depend on how fast you tell us.
Major problems
If the problem is a major failure, you choose the remedy. You can cancel the purchase and get a refund, or keep what you bought and ask us to compensate you for the drop in its value.
A major failure includes a product you would not have bought had you known what was wrong with it, a product significantly different from how it was described, and a product that cannot do what it is meant to do and cannot easily be fixed within a reasonable time.
Smaller problems
If the problem is not a major failure, we will fix it within a reasonable time. We may do that by correcting the fault, re-issuing your access or your unlock code, supplying a replacement, or refunding you, and we choose which of those. If we refuse to fix it, or do not fix it within a reasonable time, you can have it fixed elsewhere and recover the reasonable cost from us, or cancel the purchase and get a refund.
In either case you can also recover any other loss that was reasonably foreseeable.
How refunds are paid
A refund goes back to the card or account you paid with, for the full amount you paid, including any GST.
We will not put you into store credit, a swap into another course, or extra access instead of a refund you are entitled to. If we offer one of those and you would rather have your money back, say so and we will refund you.
We start the refund as soon as we have decided it. How long it then takes to reach you depends on your bank or card issuer. If we cannot refund through the original payment method, we will arrange another way to get the money to you and you will not be out of pocket for that.
Changing your mind
We do not give refunds because you changed your mind, decided the product was not for you, or found something similar elsewhere. The product page tells you the format, what is included, and how long you have access. Read it before you buy, and ask us first if anything is unclear.
This paragraph is about change of mind only. It does not affect anything above, and it does not affect any right you have under the consumer law of the country you live in.
Access after a refund
If we refund you, your access to that product ends and any unlock code for it stops being valid.
Affiliate partners
Some pages link to partners such as Acquire.com, Empire Flippers, Xero and MEWS, and we may earn a commission. If you buy from one of those partners, you are buying from them and not from us. We are not the supplier, so this policy does not govern that purchase and the partner's own refund terms do. Your rights under the law still apply against that partner.
If your purchase has not arrived
Start with our delivery policy. It tells you what to check and how to reach us.
Contact
JZ Official is a trading name of Black Ants Group Pty Ltd, ABN 77 682 530 801. Email johnson@blackantsgroup.com or call +61 413 031 918.